Case study · Healthcare · Dublin, Ireland
ITSECOPS replaced a patchwork of country-by-country phone systems with one global 3CX deployment for a Dublin-headquartered healthcare group — local numbers in every market, privacy-aligned call recording, and a fraction of legacy PBX costs.
The client
A healthcare organization headquartered in Dublin with clinics and back-office teams across several countries, each running its own aging PBX contract.
The challenge
Per-country PBX contracts, no unified call routing, and compliance-sensitive call recording handled differently in every market. Patients got different experiences depending on which country they dialled.
What we did
- Deployed 3CX centrally on Azure with high-availability configuration.
- Provisioned regional SIP trunks so every clinic keeps local numbers and local call rates.
- Designed IVR and call-flow logic per clinic — opening hours, triage lines, overflow to central reception.
- Configured call recording with retention and access rules aligned to healthcare privacy expectations in each market.
- Rolled out softphones and headsets with floor-walking training at go-live.
Results
- One phone platform across all countries; legacy PBX contracts terminated.
- Local caller experience preserved in every market.
- Recording governance standardized instead of improvised per site.
FAQ
Is 3CX suitable for healthcare organizations?
Yes — with recording retention, access control and transport encryption configured deliberately. The platform is capable; the configuration carries the compliance weight.
What does global VoIP cost versus legacy PBX?
Consolidation typically cuts telephony spend 40–60%: one licence pool, SIP trunk rates, and no per-site hardware maintenance.
Can each country keep its local numbers?
Yes — numbers port to regional SIP trunks; callers see nothing change except shorter hold times.