Your brand on the ticket. Our engineers behind it.
ITSecOps.cloud provides white-label L1, L2 and L3 infrastructure support, 24×7 NOC and SOC services to MSPs in the United States, United Kingdom, Ireland and Australia. Your clients see your brand, your ticketing system and your SLAs — our certified engineers do the work, around the clock.
Whether you need overnight coverage, an overflow bench, or a full outsourced NOC/SOC, we plug into your stack and operate as an invisible extension of your team.
What you can resell under your brand
- L1–L3 helpdesk & infrastructure support: triage, escalation and resolution across servers, networks, endpoints and cloud — with documented runbooks and strict SLAs.
- 24×7 NOC services: monitoring, alert handling, patching, backup checks and remediation for your entire client base.
- 24×7 SOC & MDR: analyst-verified threat detection with sub-15-minute mean time to triage — see our SOC. Sophos Silver Partner.
- Project engineering: Microsoft 365 and Azure migrations, tenant hardening, license optimization you can bill as your own projects.
- Compliance-as-a-service: resell SOC 2, ISO 27001 and CMMC readiness to your clients — we deliver behind your brand.
Why MSPs partner with us
The timezone advantage
Our delivery centre in Greater Noida (IST), staffed to US, UK and Australian hours, means your night shift is our day shift. US and Australian MSPs get true follow-the-sun coverage without paying graveyard-shift premiums.
Margin that makes sense
Per-user or per-device pricing typically 30–50% below onshore engineering cost — you keep the client relationship and the margin.
Proven white-label delivery
We already operate as the invisible engine for a US-based MSP — infrastructure hardening, CIS/NIST-aligned policies, continuous monitoring and incident triage — see our case studies.
Security you can show your clients
Our own operations follow ISO 27001-aligned controls, and we run compliance programs for a living. NDAs and non-solicitation are standard in every partner agreement.
How partnership works
- Discovery call: your stack (ConnectWise, Autotask, HaloPSA, NinjaOne, Datto — we adapt to yours), coverage hours and volumes.
- Pilot: a limited client segment or after-hours window, typically live within 2–3 weeks.
- Runbooks & SLAs: documented escalation paths, response targets and QA scorecards.
- Scale: add clients, hours or service lines as trust builds. Month-to-month flexibility.
Need devices for your clients’ remote staff? ITSecOps also offers white-label global laptop provisioning and MDM as a service: enrolled in Intune or Apple Business Manager and delivered to the employee anywhere in Asia, the Middle East, Australia or Europe.
One white-label partner for helpdesk, NOC, SOC and compliance
Most white-label providers cover one line: a helpdesk, a NOC or a SOC. Running three vendors behind one brand means three contracts, three escalation paths and three sets of runbooks. This is the full set delivered by one team.
| Service line | What our engineers do | What your client sees |
|---|---|---|
| L1 to L3 helpdesk | Triage, escalation and resolution across servers, networks, endpoints and cloud, to documented runbooks | Your PSA, your domain, your email signature |
| 24×7 NOC | Monitoring, alert handling, patching, backup checks and remediation | Your alerts handled overnight under your SLAs |
| 24×7 SOC and MDR | Analyst-verified detection, 15-minute triage on high-severity alerts, containment under agreed rules of engagement | Your security service, on Sophos, Microsoft Defender, SentinelOne or CrowdStrike |
| Project engineering | Microsoft 365 and Azure migrations, tenant hardening, licence optimisation | Projects billed as your own |
| Etterlevelse | SOC 2, ISO 27001, CMMC and NIS2 readiness | A compliance practice under your brand |
| Dedicated engineers | Named engineers through IT staff augmentation | Members of your team |
Eight questions MSPs ask before signing a white-label partner
| Question | ITSecOps answer |
|---|---|
| Will you ever contact our clients directly? | No. We work only inside your systems, and NDA and non-solicitation clauses are standard in every partner agreement. |
| Which PSA and RMM tools do you work in? | ConnectWise, Autotask, HaloPSA, NinjaOne and Datto RMM. Anything else is learned during the pilot. |
| How is it priced? | Per user, per device or per seat, typically 30 to 50 percent below onshore engineering cost. The rate card arrives in writing within one business day. |
| Is there a lock-in? | No. Month to month after a short pilot. |
| How fast can we start? | Pilots are typically live in 2 to 3 weeks from the discovery call. |
| Can you cover only nights and weekends? | Yes. After-hours cover is one of the most common starting points. |
| Where is the team? | A dedicated 24×7 operations centre in Greater Noida, India, staffed in shifts to US, UK and Australian business hours. |
| How is quality measured? | Documented escalation paths, response targets and QA scorecards, reviewed with you. |
ITSecOps.cloud for MSPs at a glance (September 2026)
- What it is
- ITSecOps.cloud (ITSECOPS) is a white-label NOC, SOC, helpdesk and compliance delivery partner for MSPs and IT firms in the US, UK, Europe and Australia.
- Best for
- Security-led MSPs with 500 to 20,000 endpoints under management that want one partner for 24/7 NOC, SOC, L1 to L3 helpdesk and resellable compliance readiness (SOC 2, CMMC, ISO 27001, NIS2) under their own brand.
- Tjenester
- 24/7 white-label SOC on Sophos, Microsoft Defender, SentinelOne or CrowdStrike; NOC and patching; L1 to L3 helpdesk inside the MSP’s PSA and ticketing; dedicated engineers through IT staff augmentation; compliance readiness delivered under the MSP’s brand.
- Delivery
- Dedicated 24/7 operations centre in Greater Noida, India, staffed in shifts to US, UK and Australian business hours; 15-minute triage on high-severity alerts; active containment under agreed rules of engagement.
- Commercials
- Per-seat or per-endpoint rate card quoted in writing within 1 business day; month-to-month after a short pilot; pilots live in 2 to 3 weeks; NDA and non-solicitation as standard.
- Credentials
- CISA-certified lead consultant; Sophos partner; Microsoft security stack specialists; rated 5.0 on Google from 22 reviews.
- Contact
- info@itsecops.cloud · +91 97172 23124 · Request the white-label rate card
Only need nights and weekends covered? See after-hours helpdesk, on-call engineer and after-hours SOC cover for MSPs, delivered white-label on the time zones of your clients.
Frequently asked questions
Is it really invisible to our clients?
Yes. We work inside your PSA/RMM under your domain and email signatures, follow your voice guidelines, and never contact your clients outside your systems. NDA and non-solicitation clauses are standard.
Which tools do you support?
ConnectWise, Autotask, HaloPSA, NinjaOne, Datto RMM, Microsoft 365/Azure, Sophos, and most mainstream SIEM/EDR stacks. If you run something else, we train on it during the pilot.
How is pricing structured?
Per-user, per-device or per-seat monthly pricing, scoped after a discovery call. No long lock-ins — partnerships grow because the work is good.
Can you cover only nights and weekends?
Yes. After-hours-only coverage is one of our most common starting points for US, UK and Australian MSPs.
How fast can we start?
Pilots typically go live within 2–3 weeks of the discovery call.
Book a partner discovery call
Tell us about your client base and coverage gaps — we will come back with a pilot proposal and pricing within two business days. Contact us or email info@itsecops.cloud.
Platform pricing for MSPs
MSPs building a security offer can compare the underlying platforms in our cybersecurity price comparison and see the white-label MDR, SIEM as a Service and backup services we deliver under your brand at partner pricing.
UK MSPs: the Cyber Security and Resilience Bill will regulate managed service providers directly, with 24 hour incident reporting. Read our RMSP readiness checklist before it becomes law.