Hiring one senior IT engineer takes three months and a full salary. Augmenting your team with ours takes about a week — at 30–50% less. ITSecOps provides dedicated, vetted IT engineers who work as an extension of your team: your tools, your ticketing system, your standards, your brand if you want it.
Roles we staff
- L1–L3 support engineers: helpdesk to senior escalation, ITIL-aligned, measured on first-response and resolution SLAs.
- NOC engineers: 24/7 monitoring, patching, backup verification and alert response for servers, networks and cloud.
- SOC analysts: security monitoring, triage and incident response under your playbooks or ours.
- Cloud engineers: Microsoft 365 and Azure administration, migrations, hardening and cost optimisation.
- Compliance specialists: CMMC, ISO 27001, SOC 2, GDPR and NIS2 evidence work that never ends — done for you.
How engagement works
- Dedicated engineer: one named person, full-time or part-time, embedded in your team and daily stand-ups.
- Pod: a small team (e.g. 2× L1 + 1× L2) with a lead — the fastest way to stand up a service desk.
- 24/7 coverage: follow-the-sun shifts that keep your night hours and weekends staffed without burnout hires.
Why teams choose ITSecOps
- Speed: shortlisted candidates in days; productive in 1–2 weeks.
- Vetting: engineers are employed, trained and background-checked by us — never anonymous freelancers.
- Timezone fit: overlap coverage for the US, UK, Ireland, Germany, Canada and Australia.
- Simple contracts: monthly terms, transparent pricing, scale up or down with 30 days’ notice.
- Your clients stay yours: we work under your brand and sign non-solicitation as standard. MSPs: see our white-label MSP support.
Frequently asked questions
What is IT staff augmentation vs outsourcing?
Augmentation adds our engineers to your processes and management — you keep control. Outsourcing hands us the whole function with SLAs. Many clients start with augmentation and grow into a managed pod.
How fast can an engineer start?
Typically within 1–2 weeks: scoping call, candidate shortlist, interviews, onboarding into your tools.
How do you guarantee quality?
Every engineer is our employee, works under documented SLAs, and has a technical lead reviewing their work. You interview and approve every candidate before they start.
Which countries do you serve?
Primarily the US, UK, Ireland, Germany, Canada, Australia and the Nordics — with shift patterns matched to your business hours.